To be successful businesses and operations need an operating model. This is especially true in healthcare. Operating models are written and visible tools that guide performance and demonstrate results to inform and optimize operations. This session will explain and demonstrate an operating model, how it can be implemented, how it improves operations, and how it helps leaders and front-line employees know where to focus attention. Implemented operating models are proven to drive results, but all too often many leaders don’t know about this useful resource.