Concurrent Session

1:15-2:15 PM | CEUs: 1

Speakers: Toni Watkins, MS, RD (Riverside Health System) – Moderator | Roberta Schneider, MS, RD, LD (Texas Health Dallas) | Jody Bias Travis, MHA, MBA, RD, LF, LASSBB (Texas Health Dallas)

For more than a half-century, Texas Health Dallas (THD) has been at the forefront of health care in North TX. THD is an 875-bed Magnet designated and full-service hospital serving the community around Dallas since 1966. Food and Nutrition Services has also been well established since the hospital’s inception, remaining self-operated. In 2022 and again in 2023, the leaders were asked to consider a contract management proposal. The Food Service leaders completed an analysis that was supported by the senior leadership team to remain in-house. It was however the second time around that ended with the team being awarded $2.2 million for café renovation. Join us in hearing about how this team’s strategy for success worked! Attendees will learn:

• -The primary steps for successfully Contract Management out of your operation
• -What KPI’s all successful leaders must maintain
• -How to identify the resources needed to manage your operation